SmallBizGenius Analysis
Daily Harvest receives mixed reviews regarding product quality and customer service. While some customers rave about the convenience and taste of the smoothies and meals, others report issues with delivery, thawed food, and unhelpful customer service interactions.
Category Breakdown
Scores based on analysis of 196 recent reviews
Customer Service
3.0/10Many reviewers report negative experiences with Daily Harvest's customer service, citing unhelpful responses, long wait times, and difficulty resolving issues like missing items or unwanted orders. Some customers were told to dispute charges with their bank instead of receiving direct assistance, while others found the customer service representatives to be rude or dismissive.
30 reviews mention thisDelivery Issues
3.5/10A significant number of reviewers experienced problems with delivery, including late arrivals, boxes delivered to the wrong address, and food arriving thawed due to insufficient dry ice. These issues often led to ruined products and frustration with the service.
25 reviews mention thisProduct Quality & Taste
7.0/10Opinions on product quality and taste are divided. Many customers enjoy the taste and convenience of the smoothies and meals, praising the fresh ingredients and healthy options. However, some reviewers found certain flavors unappealing or experienced issues with the texture of the smoothies, describing them as gritty or powdery.
20 reviews mention thisSubscription Management
4.0/10Several customers found the subscription management system confusing and difficult to navigate, leading to unwanted auto-renewals and difficulty skipping or canceling orders. Some reviewers reported being charged for orders they attempted to skip, highlighting a lack of user-friendliness in the platform.
15 reviews mention thisProduct Convenience
8.0/10Many reviewers appreciate the convenience that Daily Harvest provides, particularly for busy individuals seeking quick and healthy meal options. The pre-portioned, frozen meals and smoothies simplify meal planning and preparation.
10 reviews mention thisPros & Cons
What Customers Love
"Daily harvest makes things right any time there is an issue and I love having healthy food at my finger tips"
"I love the frozen Cilanrto Brown Rice+ Black Bean, which I found at Kroger. I’m not vegan or vegetarian, but I absolutely love this entree! It’s healthy and wonderful when I want a day off from meat."
"I've been subscribed to Daily Harvest for years and they are a foundation of my nutrition especially for breakfast and quick lunches and snacks. I mainly purchase smoothies, and they are absolutely delicious."
"I have been using Daily Harvest for over 10 years. I mainly buy the smoothies but I have tried several other products as it has grown and co tiniest to diversity. Lots of great options and good reliability for when the package will ship and show up."
"Daily Harvest cares about the quality of their product and that your items are delivered in outstanding condition!! I reached out to their team about a concern with a shipment and they responded promptly and were extremely helpful."
Common Complaints
"They didn't put enough dry ice in the package so the entire order came completely ruined. These products are way too expensive for this kind of care. Very disappointed."
"Customer Service is terrible. Five items were missing from my order. I haven't been able to speak to anyone. The Chat function instructed me that in order to "prove" I wasn't lying about it, I had to lay everything out and take a picture of the items I did receive."
"I’ve been a loyal customer of Daily Harvest, but my recent experience has been incredibly frustrating and disappointing. Even after skipping every available box, I was surprised with an auto-renewal..."
"Was so excited to try the smoothies. My first try was the mixed berry. It was awful. Very little berry flavor and it had a gritty/powder texture."
"Good food and I hate that I am now a “former customer” because I did like the food, but the packages often arrived open with food spilling out into them and items missing; you better keep track if you want to make sure you’re getting all that you actually ordered."
Common Questions About Daily Harvest
Answers derived from customer review patterns
Is Daily Harvest legit and trustworthy?
Daily Harvest is a legitimate company offering frozen meals and smoothies, but customer reviews indicate a mixed experience. While some customers have consistently positive experiences with the taste, convenience, and quality of the products, others report significant issues with delivery, customer service, and subscription management. The company has also faced past controversies, such as the recall related to Tara flour, which may impact some customers' trust. Ultimately, whether Daily Harvest is trustworthy depends on individual experiences and tolerance for potential issues.
Based on 45 reviewsDoes Daily Harvest have good customer service?
Customer service is a major point of contention in Daily Harvest reviews. A significant number of reviewers report negative experiences, citing long wait times, unhelpful responses, and difficulty resolving issues. Some customers were asked to provide extensive proof of missing items or were given unsatisfactory solutions, such as being told to dispute charges with their bank. However, a small number of reviewers have had positive experiences with customer service, highlighting prompt and helpful assistance when issues were resolved effectively. Overall, the consensus suggests that Daily Harvest's customer service is inconsistent and often problematic.
Based on 30 reviewsIs Daily Harvest worth it for small business owners?
For small business owners, Daily Harvest presents a risky proposition. While the convenience and healthy meal options could be appealing for busy entrepreneurs or employees, the reported inconsistencies in delivery and customer service make it unreliable. The potential for late deliveries, thawed food, and difficulty resolving issues could disrupt meal planning and create unnecessary stress. Unless Daily Harvest significantly improves its delivery and customer service processes, it may not be a worthwhile investment for small business owners needing a dependable meal solution.
Based on 20 reviewsWhat is Daily Harvest's return policy like?
The reviews do not explicitly detail Daily Harvest's formal return policy. However, it can be inferred that they offer replacements or refunds for damaged or missing items, although the process for obtaining these resolutions can be challenging and inconsistent based on customer service interactions. Some reviewers mention receiving replacement boxes or refunds after experiencing issues with their orders, while others struggled to get any form of compensation or assistance. Therefore, while returns or refunds may be possible, the ease and success of obtaining them appear to vary significantly.
Based on 10 reviewsWhy are people canceling their Daily Harvest subscriptions?
Customers are canceling their Daily Harvest subscriptions primarily due to recurring issues with delivery, poor customer service, and confusing subscription management. Many reviewers report receiving thawed food, late deliveries, or missing items, which leads to frustration and a perception of poor value. Negative experiences with customer service, such as long wait times and unhelpful responses, further contribute to subscription cancellations. Additionally, some customers find the subscription management system difficult to navigate, resulting in unwanted auto-renewals and difficulty skipping or canceling orders.
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